Store Policy
Customer Care
At Whisker & Woofs, our customers — and their beloved animals — come first. Whether you have a question about an order, need help choosing the right product for your furry, feathered, or scaly friend, or simply want advice on pet care, our team is here to help.
You can reach us at any time via our contact form or by emailing charlie@whiskerandwoofs.com.
We ship to customers all over the world and understand that international orders sometimes raise questions about shipping timelines, customs, or product compatibility. Don't hesitate to reach out — we're happy to guide you every step of the way. Your satisfaction (and your pet's happiness!) is our top priority.
Privacy & Safety
Your privacy matters to us. When you shop at Whisker & Woofs, we collect only the information necessary to process your order and deliver it to your door — including your name, shipping address, and payment details.
We use trusted third-party payment processors to handle all transactions securely. We never store your full credit card details on our servers. Your personal data is never sold to third parties or used for any purpose beyond fulfilling your order and improving your shopping experience.
We may contact you after your purchase to confirm delivery, share tracking updates, or ask for feedback. If you'd like to opt out of marketing emails at any time, simply click "Unsubscribe" at the bottom of any email we send you.